PվɫÇéƬ

1. Introduction Welcome to the world of the internet! This guide will help you take your first steps online. Don't worry if you have no prior knowledge – we'll start from the very basics.

If you would like to download and print a copy of this guide to give to a friend or relative,  there is a link to a PDF version at the bottom of this page.

2. What You Need

• A Device: You can use a computer, tablet, or smartphone.
• Internet Connection: Make sure you have access to Wi-Fi or mobile data.

3. Getting Internet Access

• Choosing an Internet Service Provider (ISP): Research local ISPs and choose a plan that suits your needs.  There are lots of providers available and you should research which is the best fit for you.
• Setting Up Your Router: Your ISP will provide a ‘router’. This is a device that connects to your phone line and provides connection to the internet. Plug it into a power source and connect it to your phone line or cable outlet. Follow the instructions provided by your ISP to complete the setup.

4. Connecting to Wi-Fi

• Finding Wi-Fi Settings:
  • On a Computer: Click on the Wi-Fi icon in the bottom-right corner (Windows) or top-right corner (Mac) of your screen.
  • On a Tablet or Smartphone: Go to the Settings app and look for Wi-Fi or Network settings.
• Selecting Your Network: Find your network name (SSID) in the list of available networks and click or tap on it.
• Entering the Password: Enter the Wi-Fi password provided by your ISP. This is usually found on a sticker on your router.

5. Using a Web Browser

• Opening a Browser: Look for an icon like Edge, Chrome, Safari, or Firefox and tap or click on it.
• Navigating the Web: Type a website address (e.g., ) into the address bar and press Enter.

6. Searching for Information

• Using Search Engines: Go to a search engine like Bing, Google or DuckDuckGo. Type what you're looking for into the search bar and press Enter.
• Exploring Results: Click on the links that appear to find the information you need.

7. Staying Safe Online

• Creating Strong Passwords: Use a mix of letters, numbers, and symbols. Avoid using easily guessable information like your name or birthdate.
• Recognising Scams: Be cautious of emails or messages asking for personal information. Look out for poor spelling and grammar, and never click on suspicious links.

8. Communicating Online

• Email: Create an email account on services like Gmail or Outlook. Use it to send and receive messages.
  • Creating an Account: Go to the website (e.g., ) and click on "Create account." Follow the prompts to set up your email.
• Video Calls: Use apps like Microsoft Teams and Zoom to make video calls with friends and family.
  • Downloading the App: Go to your device’s app store, search for the app (e.g., Microsoft Teams, Zoom), and click "Install."
  • Making a Call: Open the app, sign in, and follow the instructions to start a video call.

9. Learning More

• Online Courses: Websites like Learn My Way and BBC WebWise offer free courses to help you improve your internet skills.
• PվɫÇéƬ Website: Visit PվɫÇéƬ for local services, information, and support. You can find details on bin collections, school holidays, planning applications, council tax, and more.
• Asking for Help: Don't hesitate to ask friends, family, or local libraries for assistance.

10. Practice Makes Perfect

• Explore: Spend time browsing different websites and using various online services.
• Stay Patient: Learning something new takes time, so be patient with yourself.